Refund policy

REFUND & RETURN POLICY

Sometimes a Tug Just Isn't Meant to Be.

We make Rub-N-Tug® products to perform, and we stand behind what we put in the jar and bottle. But we also know every head of hair, beard, and person is different.

So if something isn't right, here's how we handle it.

30-DAY SATISFACTION GUARANTEE — GIVE IT A FAIR TUG

Your first purchase of each Rub-N-Tug® product is covered by our 30-Day Satisfaction Guarantee.

Try it. Use it the way it was intended. Give it a fair shot.

If you're genuinely not satisfied, contact us within 30 days of your original purchase. Depending on the circumstances, we may offer a replacement or refund.

We may ask for your order information, proof of purchase, photos, or other reasonable information so we can figure out what went wrong.

Please don't mail opened or used product back to us unless we specifically ask you to.

REGULAR RETURNS

Because Rub-N-Tug® makes personal-care products, sanitation matters.

Products that are unopened, unused, unaltered, and in their original packaging may be eligible for return.

Opened or used personal-care products are not accepted as ordinary returns for sanitation and safety reasons. If you've opened and tried the product and you're unhappy with it, that's what our 30-Day Satisfaction Guarantee is for.

DAMAGED, DEFECTIVE OR WRONG ORDER?

That's different.

If we screwed something up, your package arrived damaged, or you received the wrong product, contact us as soon as possible with your order number and, when appropriate, photos of the problem.

We'll review it and make it right.

REFUNDS

Approved refunds will be returned to the original payment method.

Original shipping charges are generally non-refundable, except when the problem resulted from an error on our end or as otherwise required by law.

Banks and payment providers may take additional time to post an approved refund after we issue it.

A FEW THINGS THAT AREN'T COVERED

Our guarantee and return policy don't cover fraud, abuse, repeated or excessive claims, intentional damage, misuse, improper storage, or products that have been altered, adulterated, contaminated, or tampered with.

The 30-Day Satisfaction Guarantee applies to eligible purchases made directly from Rub-N-Tug® or an authorized U.S. seller.

We reserve the right to deny claims that reasonably appear fraudulent or abusive.

BEFORE YOU SEND ANYTHING BACK

Don't just ship it to us.

Contact Rub-N-Tug® first. We'll tell you whether a return is necessary and what to do next.

Sending something back without authorization may delay or prevent us from properly handling your return.

THE BOTTOM LINE

We aren't interested in making somebody fight with us over a jar of pomade.

If there's a legitimate problem, tell us and give us a chance to make it right.

That's how we'd want to be treated.

Rub-N-Tug®

100% natural, like a good tug should be.®